The Emergence of Artificial Intelligence Chatbots in the Enterprise

Artificial intelligence-powered chatbots are changing the way businesses interact with their customers, employees, and partners. The latest development in artificial intelligence is fast changing the game, from customer service to operational processes, as chatbots become the most effective tool in streamlining operations and enhancing business growth. The greatest benefit of AI-based chatbots is the provision of instant support 24/7. Businesses can now support their customers by answering their questions, resolving their issues, and even guiding them through a purchase at any time without human intervention. This increases customer satisfaction while reducing operational costs, as large customer support teams are no longer necessary.

Aside from customer service, chatbots are also being increasingly used in sales and marketing. Bot controlled by artificial intelligence can attract prospects, make product recommendations depending on your taste, and even increase sales through conversational marketing. For instance, e-commerce companies have used chatbots to coach buyers through travel and also give personalized recommendations and discounts. Chatbots are also being used in-house to enhance productivity, such as automating redundant tasks such as scheduling meetings, reminding people, and managing requests from employees. For instance, Human Resource departments are using…